AN OPEN LETTER TO OUR PATIENTS
Thank you for choosing Kynetic Health as a partner on your wellness journey.
We believe there is nothing more important than helping our patients enjoy the quality of life they deserve – a life that should not get smaller simply because our bodies are aging.
We want to see you tackle the world fearlessly; to be an active participant and not just a passive observer of your life and we are committed to helping you get there.
The biggest obstacle we face in providing the care we believe you deserve is not a lack of willingness on the part of our patients or a lack of solutions from healthcare providers like ourselves. The biggest obstacle we face in providing our patients with the best care possible is the insurance companies.
Companies that dictate how much time we can spend with our patients, what treatments we are able to offer (and when), and what the out of pocket costs will ultimately be. They have created a system that is intentionally difficult to navigate – for both the patient and their healthcare providers; a game in which only they know the rules and only they can win.
I began this practice during the height of the Covid-19 pandemic because I believed that we could provide an effective alternative to traditional pain management and surgical orthopedics – that we could provide innovative treatment options for our patients. That we could help the people in our community lead healthier and longer lives.
What I wasn’t prepared for, was how hard we would need to work every single day to convince health insurance companies to allow us this privilege. After two years, we are faced with a decision – compromise our quality of care to continue playing in the insurance companies’ sandbox or take back the reins and be the kind of medical practice we set out to be.
It has not been an easy choice, but it is a necessary one. Beginning September 01, 2022 we will no longer accept commercial health insurances such as Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, etc. While we will continue to accept Medicare and Tricare insurances and their supplementals, we will begin transitioning into a transparent, personalized, and direct style of medicine. A style of medicine that will allow us to spend time getting to know and understand our patients, to create treatment plans catered to their unique needs and to be absolutely transparent about costs.
This means that as of September 01, 2022 we will no longer be considered an in-network provider with your insurance company and will no longer be submitting insurance claims on your behalf. Instead, we will be able to provide our patients with upfront costs before their treatment begins and work with them to create a payment schedule that works for them. For many of our patients, these costs may be covered by a Health Savings Plan and you may be able to submit your receipts to your insurance company for reimbursement.
We want to be an advocate for our patients, not an adversary to the insurance companies.
We want to invest our energy into providing the best health care possible, not fighting for permission to do so.
For more information about this transition and what it means to our patients, visit our website at : www.kynetichealth.com/insurance
Thank you again for choosing our team at Kynetic Health,
Dr. Ann Lebeck